Salon and Spa Policies

For Your Satisfaction

We strive to give our customers as much attention and comfort as we can, as well as provide them with the best service possible. Please feel free to communicate with our staff if you have any questions or suggestions on how we can make your experience at ZaZa better in any way.

Late Policy

In order to serve you better, we ask that you arrive 5-10 minutes prior to your appointment. Arriving late will limit the time of your service; which may reduce effectiveness and enjoyment of the service.

Cancellation Policy

We required credit card number for multiple appointments, Spa packages or group parties. As a courtesy to our technicians a minimum 24 hours cancellation notice is required for single or double appointment, 48 hours for any Spa package reservations, multiple services(3 or more), or party of 3 or more people, and 1 week cancellation notice for group party of 6 or more guests. All late cancellation will be charged 50% of the service price, and no-shows will be charged a full service price.

Payment

We accept most major credit cards, personal checks or cash. Returned checks will be charged a service fee. Prices are subject to change at any time.

Gratuities

At your discretion, gratuities are graciously accepted since they are not included in our service prices. Gratuities are not accepted on credit cards.

Return Policy

Should a need arise to exchange a product we ask that you bring the product back within seven days. A product exchange or store credit will be made available.

Spa Etiquette

Due to our insurance policies we are not going to be able to provide services in the Spa area to any guests accompanied by children under 13 years of age. As a courtesy to our guest receiving services, please turn your cell phones and pagers off before entering the spa area and please maintain a quiet level of conversation.

Gift Cards

Our Gift Cards are available for any service, package or product and are not refundable. If you lost your Gift Card you will be charged a $5 fee for a replacement card and your remaining credit will transfer over. Your card has no expiration date. Should there be a price increase after your card was issued, you will not be responsible for the difference as long as you are redeeming the card within 6 months of the issue date. If you wish to purchase your card on line, please click here.

Lost Items

We regretfully can not be responsible for any loss, theft or accidental damage to your personal belongings.